Wednesday, March 14, 2007

Marketing and Relationships

I keep coming back to what Stengel said in his address to AAAA (my previous post). Marketing is all about relationships - particularly for charities. Why do I give to one and not the other? Invariably it's my personal connection.

David Weinberger, the author of the Cluetrain Manifesto (among many other things)is going to further confirm the importance of "relationships" in his keynote at the next Womma conference, where he will:
"unravel the ways in which the Internet and Web 2.0 technology are changing the way companies market themselves. Hint: It's all about relationships".

Ah - what a concept. Not selling, selling, selling but saying "let's hang out together". At MOD we are trying to figure this out: how do you establish and manage millions of relationships that will last a lifetime? How do you attract people at every demographic and psychographic stage? And then how do we turn them into customer evangelists - which is the only way to make this possible?

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